Here is a list of some FAQ (or Frequently Asked Questions) that may help you better prepare for your balloon order and upcoming event.
How do I book an event?
Email. With email, we can share photos and we will only give pricing in writing only. This benefits both parties. It ensures order accuracy and allows both parties to view order details at any time. Emailing allows us to get back to you quickly while at event locations or after business hours.
What areas do you service?
We provide professional balloon decor for Albuquerque and Rio Rancho. We are also serve the surrounding areas-Santa Fe, Edgewood, Los Lunas, Belen- for an additional fee. Need balloons outside of our service areas? Let us know, we may be available to travel for large events.
Can I meet with you at my event space?
Yes. We can meet onsite on select weekdays for an additional fee.
How far in advance should I place my order?
The earlier the better. Event set up dates and times are first come first serve.
What is the delivery fee?
Delivery fees depend on the delivery location and time of day.
Can I pick my balloons up from you?
No. Balloon decor is for delivery only.
Do prices include removal of the decor?
No. There is an additional fee. Please let us know when booking your decor if a take down and removal is needed.
How do I pay for my decor?
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card.
For schools, organizations, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.
What is your cancellation policy?
Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders less than 30 days from the event are not eligible for cancellation. Refunds are not provided on any orders.
How long do balloons last indoors?
Lots of air filled balloon decor can last weeks inside. The amount of time the balloons last.will depend on the environmental conditions of the indoor space.
How long do balloons last outdoors?
Outdoor balloon decor is affected by the elements-sun, heat, wind, rain, etc.- therefore balloons used outside are not guaranteed to last any specific amount of time.
Are balloons biodegradable or can they be recycled?
Yes! The latex balloons we use are made of natural materials and are 100% biodegradable. The degrade about the same rate as an oak leaf. Foil balloons are able to be recycled as they are NOT biodegradable.
I bought some balloons from somewhere else, can you inflate them for me?
We can BUT cannot guarantee the quality of balloons not provided by us. You will be charged full price for the balloons if they are defective or pop during or after inflation. We also don’t know how long the balloons with last since we didn’t provide them.